General
Who makes money from this shop?
Cadance Bell and her partner Amanda, and sometimes other artists Cadance collaborates with.
Payment Options
We accept Visa, Mastercard, AMEX and PayPal.
Gift cards are available for purchase and can be used as payment for up to 3 years from their issue date.
Rewards can also be obtained using Plot Points earned within Story Circle.
Returns and Exchanges
Please contact us if you need to return an item.
Personally autographed items usually can’t be returned. (It’d be weird to get a book signed to someone else).
Why is it important to support transgender artists?
Historically societies haven’t always been kind to trans people, and we’ve existed for thousands of years. Cadance believes that at the root of all social evolution is story, and so supporting transgender artists helps all of civilization understand gender identity.
Great progress has been made recently, though it’s not enough to tell stories about trans people. To really understand our lives and do justice to them, trans people must tell trans stories.
Story Circle
What is Story Circle?
Story Circle rewards engagement with Ca.dance by giving Plot Points for various activities – such as receiving emails or making purchases in the shop.
Plot Points can be redeemed for rewards in the shop.
What Rewards are available?
Just about everything that’s available in the shop is available as a reward.
For a complete list, check here.
Do Plot Points expire?
Yes – unused Plot Points expire after 699 days of account inactivity.
How do I earn Plot Points?
Members earn 3 Plot Points per $1 spent on Ca.dance Shop.
There are many other ways to earn Plot Points, such as subscribing to Cadance’s email newsletter, inviting friends, completing activities and clicking on special links.
Plot Points can also be earned with CadyCodes – keep an eye out at Cadance’s appearances for these special codes.
What is a Shiny Membership?
Shiny Membership is a special status for Cady’s biggest supporters. Shiny members receive special bonuses, earn more Plot Points and get invitations to V.I.P. events.
The status upgrade lasts for one year.
How do I go Shiny?
Â
Shiny Membership is earned by spending $149 or more in Ca.dance Shop in any 12 month period.
It can also be earned with special promotions and purchases.
Video
How do I watch videos I've bought?
Videos can be streamed right here on Ca.dance Shop.Â
Visit the Your Videos page underneath Your Account to find videos you’ve purchased.
What platforms can I stream Ca.dance videos on?
Currently videos can only be streamed via devices which can load webpages.
Support for other devices (like AppleTV) isn’t yet available.
